Transport for All – Patient Transport Experience Survey

Transport for All is looking for evidence from Disabled and older Londoners who use patient transport, following concerns about the eligibility criteria.

Our Advice Line recently received many calls from Disabled and older people being denied patient transport services by the Royal Free Hospital despite having a genuine need for it. In some cases, people have been denied this vital NHS funded transport for their appointments despite previously being eligible in the past.

We are concerned that patients are not being asked the right questions when applying for patient transport and that the phone assessment process is not being carried out fairly. We believe this leads to Disabled and older people being refused access that they are truly in need of and we want to know whether this practice is happening at other hospitals across London.

Take action – respond to our survey

Transport for All is looking for Disabled and older people who have booked, or tried to book, patient transport within London in the last year to complete a short survey about their experience with arranging patient transport.

Does this sound like you? If so we’d like to hear about your experiences, whether you were refused this service or not.

The survey should take no more than 10 minutes to complete. By responding you will help us gain a better understanding of the problem and allow us to gather testimonies to persuade hospitals to improve their patient transport services.

Click here to respond to the survey online

The deadline to respond is: 31st August 2018

Please do not hesitate to share this survey/information with anyone who may have used patient transport in London in the past year.

For alternative ways to respond to the survey, please click here.

Thank you very much in advance for your support.

Best wishes,
Josh Lang
Campaigns and Outreach Officer
Transport for All

Email: joshua@transportforall.org.uk

Phone: 0207 737 2339